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Before all : |  |
Ensure first you own the latest version of OMeR. If not, download
the latest version from our Web site : http://www.myriad-online.com
and check whether the problem persists.
If you have a scanning problem with OMeR : | | |
Ensure you have the latest version of your scanner driver. You
will find this information on the manufacturer's Internet site.-
In the menu "File>Preference>Twain" check the enhanced
mode is off.
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In the menu "File>Preference>Twain" select the debug mode.
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Scan a page with OMeR
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Deselect the debug mode
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In the OMeR folder you will find a file called 'DebugTwain.txt'.
This
file includes all commands sent by OMeR to your scanner. Send us this file
by email.
If you have an image recognition problem : | | |
Check first the picture file size. If the size exceed 800Kb,
this mean you didn't followed the scanning requirement. If the file
size is ok, send it to "omer@myriad-online.com" with a precise
description of your problem.
How contact us ? | | |
Send an e-mail at "omer@myriad-online.com"
describing your hardware and software configuration, along with a precise
description of your problem.
Don't forget to include the OMeR version number.
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